> ## Documentation Index
> Fetch the complete documentation index at: https://docs.driven.work/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Driven is a sales-compensation platform. Use its terminology: Compensation Plan, Compensation, KPI, Manual KPI, User Variable, Quota, Performance, Payout (Draft, Approved, Paid, Cancelled), Correction, Adjustment. Payout types are equal, deferred and advance. Default roles are Admin and Employee; companies can add custom roles. The Driven Agent builds plans from uploaded documents and chat. The Compensation Builder is where compensations are configured.

# Adjustments

> On a draft payout you can change a deal's commission, exclude a deal, or add an extra item. The payout total cannot go below zero.

Adjustments are manual changes to a **Draft** payout. You need **Edit payouts** on the plan. Locked payouts cannot be adjusted. Approve only after the draft looks right.

There are three kinds.

## Change a deal's payout

On a [row-based](https://docs.driven.work/compensation-builder/calculation-methods.md) compensation, the **Payout** cell of a deal is editable. Type the amount the deal should pay. Edited values are marked as custom, and Driven recalculates the total.

The adjustment is kept if you later publish a formula change that creates a [correction](https://docs.driven.work/compensation-builder/corrections.md). It is treated as a deliberate override, not as a CRM value.

Per-deal payout edits are not available on a totals compensation. There is no per-deal commission to override. The message is **per-deal payout overrides are not supported for period-based compensations**. Change the formula, or add an extra item, instead.

## Exclude a deal

The menu on a deal row includes **Exclude**. An excluded deal moves under **Excluded from payout** and drops out of the total. **Restore** puts it back.

Use this when a deal matches the filter but should not be paid: a duplicate, a clawed-back deal, or one that closed for the wrong owner. Excluding it in the payout does not delete it from the CRM.

The same menu has **Refresh**, which reloads the deal, and **Ask AI**.

People who can edit the payout also see a **Reviewed** checkbox, so a reviewer can mark rows as they go through them.

## Add an extra item

**Add Item** adds an inline row that is not a deal: a SPIFF, a bonus, or a deduction. Fill in **Name** and **Amount**, then confirm with the check. The trash icon removes an item. Both adding and removing are recorded.

An amount can be negative, but the payout total cannot. Driven blocks a line that would take the total below zero, with **Payout total cannot be negative**.

Extra items sit on the payout, not on a compensation. They are not part of a correction comparison. If you need the compensation itself to pay a different amount, change the formula or the deal payout instead.

> [!WARNING]
>
> Adjustments exist only while the payout is a draft. Approving locks them into the snapshot. To change them later you must send an approved payout **Back to draft**, which is not possible after it is marked paid.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.